TCASS

THE CLIENT

Territory Care and Support Services formally known as TCASS, have been providing quality care to Territorians since 1999. TCASS is entirely locally owned and operated at Darwin NT. TCASS is an National Disability Insurance Scheme NDIS accredited provider.
The core service programmes offered by TCASS are:
     Data security on severIndividualized Lifestyle Options personal care and home support
     Data security on severRespite and Transitional Care
     Data security on severCrisis or short term Supported Residential Accommodation

THE ENVIRONMENT

The client had a physical server with 30+ users working on windows environment. Users accessing the data through local network & VPN. Email solution was functioning on cloud hosing IMAP technology.

BUSINESS CHALLENGES

     Data security on sever
     Data accessibility from remote locations
     Physical infrastructure of server aging
     Mailbox syc with calendar and accessibility through PC, mobile
     Management of existing environment was time consuming exercise
     Required a unified communication platform for internal and external meetings

THE SOLUTION

NK2IT recommended Microsoft 365 Business solution

     MS Office Suite for: Admin tasks i.e. Word, Excel, Power Point, Publisher etc.
     Exchange Online for: Active directory
     Outlook for: Email hosting with 50 GB mailbox and custom email domain address
     SharePoint for: Up to 1TB central storage repository, document management and collaboration
     Teams for: Unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration
     Single license covers 5 phones, 5 tablets, and 5 PCs or Macs per user
     File storage and sharing with 1 TB of OneDrive storage

APPROACH

     Consultative methodology
     Proof of Concept (POC)
     Staged process for migration i.e. mailbox followed by data
    Third party tool utilization.

PROJECT OUTCOMES

     Central repository for sensitive data achieved through SharePoint
     24 x 7 data access resulting in increased productivity
     Operational cost gone down by decommissioning aged infrastructure i.e. physical server, networking gears, VPN & server licenses etc.
    Ease of manageability as administrator can manage entire tenancy via single console at any time; from anywhere
    Email access gets more efficient via Outlook application through PC, Tablets and Mobile phone
    Each user has calendar sync across all respective devices made utmost time managementLower TCO and simplified administration – No on-prem hardware and dedicate IT resource required.
    Due to geographical distance both internal & external one-on-one meetings were very challenging to organize; Teams application made it very easy by video & audio conference
    Native integration of IM allows user to know the presence of subordinates

CUSTOMER COMMENT

I think they did a good work. Sajan worked lot of late hours during this project and Nitin organised that in a good way. There are always some minor issues when we do this sort of large migration but I believe we are all good. I think they are good and supportive people and we can take their services in future as well as if required. (Yogesh Ghodela – IT Manager)