Managed Services

Managed Services

Managed Services strategically improve ease-of-operation and reduce on-site systems maintenance expenses by outsourcing IT infrastructure and/or end-user system management responsibilities.

NK2IT offers proactive and reactive managed services to maintain smooth core business functions for small and medium-sized business and enterprises.

Managed Services Capabilities

  Operating system installation & upgrade
    Critical patch upgrades for Servers, Desktops and Laptops
   Service pack updates, patching and application/security updates
    Backup system maintenance (Upgrading, Patching and new Installation)
    License renewal (Antivirus, Anti Spyware and Unified System)
    Health checks (monitor and review) and systems optimisation (configure and manage)
    Custom solutions development (networking , power and cooling, business productivity)
    Proactive and reactive support
    Onsite and remote support
    Telephony system installation/upgrade and maintenance (Unify Communications System by Unify/Siemens)
    Software as a Service (SaaS)

Proactive Support

  HelpDesk (Monitoring & Management) – our managed IT services cover a full spectrum of technology solutions, including remote monitoring and management of your networks, 24/7 help desk support for users, and business continuity solutions to ensure your company is prepared for any possible disruption.
  Desktop Monitoring and Care – our preventive maintenance service for desktops regimentally monitors and addresses common problems experienced by desktop users. Whether it’s getting rid of viruses, attacking spyware issues or installing patches, we handle it all – in the background while your employees remain productive.
  Server Monitoring and Care – we utilise software agents to track and analyse your network activity 24/7. When a system or function fails, an alert is generated for our team to immediately investigate. Once the problem is identified, we work to remedy it.
  Software/OS patch management – operating system and software updates are monitored and deployed automatically, keeping your system patched, up to date, and configured properly.
  Security – our security software suite includes enterprise grade antivirus, anti-malware, intrusion detection, and web filtering, offering your users protection from all vectors.


Network security solutions are imperative for ensuring workplace discretion and safety. NK2IT has developed strong partnerships with security service providers to protect our client’s business assets from internal and external threats.

NK2IT offers a range of security software packages, including active desktop monitoring and comprehensive antivirus packages. For more details, see our Software Licensing page.